Khi nhắc đến công việc kỹ thuật bảo hành, nhiều người trong chúng ta thường nghĩ: Để làm tốt công việc này, chỉ cần giỏi chuyên môn và có sự am hiểu về thiết bị, sản phẩm là đủ.
Tuy nhiên, trong quá trình làm việc hằng ngày, mỗi nhân viên kỹ thuật không chỉ xử lý sự cố hay kiểm tra thiết bị, mà còn thường xuyên tiếp xúc trực tiếp với khách hàng: từ việc bàn giao và hướng dẫn sử dụng sản phẩm mới, đến tiếp nhận sửa chữa/bảo hành, tìm hiểu lỗi, hay thông báo tình trạng thiết bị. Mỗi tình huống đều đòi hỏi khả năng truyền đạt thông tin rõ ràng, dễ hiểu và chính xác.
Vì vậy, khóa học “Kỹ năng giao tiếp cơ bản” được thiết kế dành cho đội ngũ kỹ thuật của HACOM, nhằm giúp anh em:
✅ Nắm vững nguyên tắc giao tiếp nền tảng
✅ Biết cách truyền đạt và phản hồi thông tin hiệu quả
✅ Hạn chế tối đa hiểu nhầm trong quá trình trao đổi thông tin
✅ Tạo dựng sự hài lòng và tin tưởng nơi khách hàng
Cùng với kiến thức chuyên môn vững vàng, thì khả năng giao tiếp khéo léo của mỗi nhân viên kỹ thuật sẽ góp phần cải tiến chất lượng dịch vụ và nâng cao trải nghiệm khách hàng.
👉 Hãy tham gia khóa học để giúp bản thân trở nên tự tin hơn và biết cách “ghi điểm” trong mắt khách hàng, các bạn nhé!
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